Let's talk recruitment

Reset

  • Customer Services Executive

    Salary: £26/28k
    Opening Date: 21/06/2024
    Industry:
    Type:
    Location:
    Reference: CS/LO/JC/21-Jun

    Role: Customer Services Executive

    Location: London (Hybrid role)

    Salary: £26/28k

    Join a leading asset finance specialist based in London as a Customer Service Executive. Our company is recognized for delivering exceptional financial solutions and customer service excellence. We offer a collaborative team environment and a hybrid work model to support work-life balance.

    Responsibilities of Customer Services Executive

    • Act as the primary point of contact, handling all telephone enquiries from prospective and existing customers with professionalism and courtesy.
    • Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds, and cash reconciliations
    • Liaise with internal departments assisting with both in life requests & customer queries
    • Maintain customer data to ensure it is up to date
    • Identify opportunities for process improvements and recommend changes to enhance our customer service delivery.

    Experience and Skills needed to be Customer Services Executive

    • Proven experience as a Customer Service Executive or similar role in the finance industry, with a strong understanding of asset finance or related sectors.
    • Excellent communication skills, both verbal and written, with a customer-centric approach.
    • Good numerical skills and excellent attention to detail.
    • Experience in dealing with CRM systems or the ability to learn new system processes.
    • Experience within the Asset Finance industry or the ability to learn about the finance products we offer.
    • Have the ability to help create and write customer service procedures.

    Please contact Joanne Crawley for more information

    Apply Now

Apply for this job

    Job Title

    Reference Number

    Contact Name

    Contact Email Address

    Upload your CV

    captcha

    I understand that by ticking this box and submitting this form, I consent to THC Recruitment contacting me by email or phone in order to process my enquiry. THC Recruitment will not pass your details onto other companies or third parties.

    Cookie & Privacy Policy

    RECENT JOBS

    • Finance Graduate

      Salary: £26/28k
      Closing Date: 21/06/2024
      Industry: Financial Services
      Type: Hybrid
      Location: London

      Role – Finance Graduate

      Salary – £25k plus great benefits.

      Location – Slough

       

      The Finance Graduate Scheme is a two-year development programme. Day to day, your placement will …

      Reference: CS/LO/JC/21-Jun
    • Collections & Recoveries specialist

      Salary: £26/28k
      Closing Date: 21/06/2024
      Industry: Financial Services
      Type: Hybrid
      Location: London

      Role: Collections & Recoveries specialist

      Location: Slough

      Salary: £35k plus car and great benefits (hybrid working)

       

      PURPOSE SUMMARY:

      The Recoveries Specialist will assist the team with collections from terminated accounts …

      Reference: CS/LO/JC/21-Jun
    • Human Resources Specialist

      Salary: £26/28k
      Closing Date: 21/06/2024
      Industry: Financial Services
      Type: Hybrid
      Location: London

      Role: Human Resources Specialist

      Location: Slough

      Salary: £30-35k plus car and great benefits

       

      PURPOSE SUMMARY:

      To provide a comprehensive and professional HR service to all staff.  Reporting to the HR …

      Reference: CS/LO/JC/21-Jun

    We use cookies to ensure that we give you the best experience on our website.