Customer Services Executive

Role: Customer Services Executive

Location: London (Hybrid role)

Salary: £26/28k

Responsibilities of Customer Services Executive

• Act as the primary point of contact, handling all telephone enquiries from prospective and existing customers with professionalism and courtesy.
• Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds, and cash reconciliations
• Liaise with internal departments assisting with both in life requests & customer queries
• Maintain customer data to ensure it is up to date
• Identify opportunities for process improvements and recommend changes to enhance our customer service delivery.

Experience and Skills needed to be Customer Services Executive

• Proven experience as a Customer Service Executive or similar role in the finance industry, with a strong understanding of asset finance or related sectors.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Good numerical skills and excellent attention to detail.
• Experience in dealing with CRM systems or the ability to learn new system processes.
• Experience within the Asset Finance industry or the ability to learn about the finance products we offer.
• Have the ability to help create and write customer service procedures.

Please contact Joanne Crawley for more information