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  • Collections & Recoveries specialist

    Salary: £35k plus car and great benefits
    Opening Date: 10/07/2024
    Industry:
    Type: ,
    Location:
    Reference: CR/SL/VM/10-Jun

    Role: Collections & Recoveries specialist

    Location: Slough

    Salary: £35k plus car and great benefits (hybrid working)

     

    PURPOSE SUMMARY:

    The Recoveries Specialist will assist the team with collections from terminated accounts through customer negotiation or careful management of third-party partners. They will be responsible for recovering the asset where applicable, and for leveraging collateral into payments, whether through negotiation or via legal routes.

     

    The role of Collections & Recoveries specialist will encompass the following workstreams:

    • Repossessions
    • Litigation
    • Cash Recovery
    • Insolvency
    • Compound Queries & Crush watch

     

    PRINCIPAL ACCOUNTABILITIES

    • Responsible for volume outbound and inbound calls
    • Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
    • Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
    • Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
    • Prepare appropriate documentation to instruct an external agent
    • Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required
    • Review SLA adherence and performance reports (in conjunction with the Manager)
    • Treats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instance

     

    PERSON SPECIFICATION

    • Possess a contagious, positive attitude and enthusiasm
    • Excellent communication (including written) and negotiation skills when dealing with customers
    • Excellent negotiation skills
    • Confident in making decisions; takes ownership of individual arrears cases where required
    • Ability to remain calm under pressure/during stressful conversations – keep conversation focused
    • Maintain professionalism in all aspects of communication

     

    KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

    • Experience in the automotive or consumer finance industry preferred
    • A minimum of 1 years’ experience in a Collections or Recoveries role preferred

     

    Please contact Vicky for more Information.

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