Collections & Recoveries specialist

Role: Collections & Recoveries specialist

Location: Slough

Salary: £35k plus car and great benefits (hybrid working)

PURPOSE SUMMARY:

The Recoveries Specialist will assist the team with collections from terminated accounts through customer negotiation or careful management of third-party partners. They will be responsible for recovering the asset where applicable, and for leveraging collateral into payments, whether through negotiation or via legal routes.

The role of Collections & Recoveries specialist will encompass the following workstreams:

• Repossessions
• Litigation
• Cash Recovery
• Insolvency
• Compound Queries & Crush watch

PRINCIPAL ACCOUNTABILITIES

• Responsible for volume outbound and inbound calls
• Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
• Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
• Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
• Prepare appropriate documentation to instruct an external agent
• Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required
• Review SLA adherence and performance reports (in conjunction with the Manager)
• Treats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instance

PERSON SPECIFICATION

• Possess a contagious, positive attitude and enthusiasm
• Excellent communication (including written) and negotiation skills when dealing with customers
• Excellent negotiation skills
• Confident in making decisions; takes ownership of individual arrears cases where required
• Ability to remain calm under pressure/during stressful conversations – keep conversation focused
• Maintain professionalism in all aspects of communication

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

• Experience in the automotive or consumer finance industry preferred
• A minimum of 1 years’ experience in a Collections or Recoveries role preferred

Please contact Vicky for more Information.