Broker Support Specialist

Role: Broker Support Specialist

Salary:  £30-35k plus car and great benefits

Location: Slough – Hybrid working

My client is a specialist provider of vehicle finance, rental, and insurance products. They are looking for a Broker Support Specialist to join their team.

The Broker Support Specialist will be responsible for liaising between broker partners and internal company departments to resolve operational issues in a timely manner. To support the smooth operation of business flow between the company and the brokers they work with. To manage relationships in a positive manner with the broker partners. As this is a sale and a supporting role, there is an expectation that the individual will also identify new business opportunities and provide suitable recommendations to the business.

THE ROLE OF BROKER SUPPORT SPECIALIST

1. Sales related interaction with brokers proposing business, working with internal departments to ensure that the customer journey is seamless and quickly resolving operational issues that may occur from time to time. This includes ensuring that proposals move through the journey as smoothly as possible and maximising the amount of business that we write with the broker network. The departments that the individual will work with will include, but are not limited to, are Sales, Underwriting, Payout, Pricing, Residual Value and Compliance.
2. To assist with issues that may occur with proposing new business.
3. To be a subject matter expert for the Genus system (point of sale system).
4. To train and coach broker personnel in using all aspects of Genus and to understand the different statuses of proposals. Brokers need to be supported when issues occur, but to have an ability to self-help based upon a high standard of training.
5. Ensuring that system changes and enhancements are communicated and understood fully by brokers.
6. To have a solid understanding of how Genus integrates with 3rd party systems used by our broker partners.
7. To appeal underwriting decisions on behalf of a broker to the Underwriting Team. Such appeals need to be appropriate and proportionate based upon internal knowledge, credit scoring and experience. The Broker Support Specialist needs to be able to manage appeals, both in terms of positive and negative responses.
8. To assist brokers with payout queries to ensure they receive funds for individual agreements as promptly as possible. To ensure that good practice is promoted, and payout queries are kept to a minimum through effective coaching as a preventative and proactive approach.
9. To be fully conversant with company policies and procedures and use that knowledge to assist with managing potential issues through internal departments.
10. To support the National Business Development Manager in building and maintaining strong business relationships with broker personnel at an operational and senior level.
11. To identify and develop new business channels, including but not limited to motor car, motorcycle, leisure. To make suitable sales recommendations to the National Business Development Manager.

KNOWLEDGE, EXPERIENCE, QUALIFICATIONS REQUIRED TO BE BROKER SUPPORT SPECIALIST

• An in-depth knowledge of retail finance products.
• Good working knowledge of Microsoft Excel, PowerPoint and Word.
• The ability to train individuals and groups.
• Excellent interpersonal skills. Good verbal and written communication skills.
• A high degree of self-motivation and time management skills.
• The ability to manage own diary & prioritise.

Please contact Vicky for more information.