Cutomer Services Representatives

Location: Birmingham, England
Salary:

To pro-actively manage designated Regional customer accounts, while working to set targets to maximise existing and new business opportunities. Due to the nature of the accounts, work is varied and there is a heavy focus on building relationships.


ACCOUNTABILITIES:

 Managing designated corporate customer accounts to ensure high levels of customer service are maintained.

 Dealing with a wide range of requests from vehicle renewal quotes and ordering, through to ensuring satisfactory delivery.

 Handling enquiries by email, phone or through the website and assisting customers using the online systems where needed.

 Building relationships with customers and internal departments to ensure a high level of customer service is given.

 Participating in face to face meetings with customers, or visits to their premises as required.

 Producing regular standard reports and manipulate system data to create bespoke reports for customers; able to explain these reports at a fleet manager level.

 Develop an understanding of employee tax legislation, car policies and procedures and to be able to explain these at a driver and fleet manager level.

 To comply with regulatory and legislative requirements including TCF principles

 To promote the fair treatment of customers in decisions and actions undertaken

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