Customer Services Motor and Fleet Finance

Location: Barnet, England
Salary:

Key Purpose of Job
To carry out all support activities relating to the Fleet Finance business maintained on the computer system, providing support and advice to Fleet Customers, Operators, Sales staff and other related outside agencies

Accountabilities
• Complete all required reconciliations including, daily new business movements, monthly payables accounts, Cash Suspense account, Debtors account, ensuring all transactions are correctly posted to the customer accounts.
• Carry out amendments to the customer/agreement/vehicle records on computer including changes of address & bank details, revisions, extensions etc. and arrange balancing refunds or collection as appropriate. Raise invoices and credit notes as required.
• Distribute the system output (invoices, letters and reports), to the relevant staff, other departments and customers as required, including the rental invoice soft copies via email or disk.
• Maintain the customers' variable rate interest calculation spreadsheet on a daily basis carrying out any rate changes as required and raise the interest adjustment invoices on a regular basis.
• Provide early settlement figures to legitimate staff & customers and settle and dispose of vehicles as requested, ensuring settlement funds are received and posted correctly, and that the correct disposal information is recorded.
• Follow up and resolve all risk issues raised through the Experian Car Data Check queues and deal with enquiries from other financiers, liaising with customers, sales staff and other Finance Companies and organisations as necessary.
• Ensure all processes are documented properly and all procedures are reviewed and updated regularly
• Identify all arrears situations using the appropriate work drivers (reports, BACS rejected DD advice

Reference No:	Fleet Ops
Status:	Available
Closing Date:	30 07 2010

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