Purchasing and Delivery Advisor(Car Finance )

Location: Birmingham, England
Salary:

 To locate and purchase vehicles at or above the agreed negotiated terms, in line with company guidelines and within our service level agreements/targets.
 Progress vehicle orders with suppliers and establish accurate proposed stock dates in accordance with service level agreements/ targets. Ensure that the dealers are updating orders in the pipeline via the internet every week. Process weekly reports if no access to the internet.
 Monitor/manage suppliers & 3rd Party Suppliers who fail to update orders in a timely fashion in conjunction with Dealer evaluation procedures.
 Ensure that latest product/specification information is held within the department for each manufacturer.
 Liaise with suppliers to arrange delivery of vehicle orders exactly as requested by the customer, including the return of competitor’s vehicles
 Liaise with customers and the relevant engineer to organise delivery of vehicle orders in accordance with their procedures.
 Progress, arrange and confirm vehicle deliveries using our in-house computer system and internet links, as appropriate.
 Follow up with dealers any late return vehicles on key for key exchanges and record failures to meet agreed time-scales on the dealer issue log.
 To log and record supplier issues as and when they arise
 To help resolve delivery problems by using excellent negotiation and decision-making skills whilst taking into account the area of responsibility, customer satisfaction and any implications to the company. Involve the relevant engineer.
 Apply and demonstrate clear thinking values and behaviours
 To comply with regulatory and legislative requirements including TCF(Treating Customers Fairly) principles
 To promote the fair treatment of customers in decisions and actions undertaken
 Log and record complaints and issues raised by the customer.

Reference No:	SCV
Status:	Available
Closing Date:	30 07 2010

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