Let's talk recruitment


  • Head of Asset Management & Legal Services (Motor Finance)

    Salary: Excellent package details on application
    Opening Date: 11/01/2018
    Reference: HOA/SUR/

    Head of Asset Management & Legal Services (Motor Finance)


    Excellent package details on application

    We have a fantastic opportunity for a candidate with Asset Management expertise within Motor Finance

    You will head up a team of 30 in Asset Management, Legal Services and Recovery and will need to demonstrate:

    * Ambition and passion for what they need to achieve
    * Ability to champion change
    * Ability to think innovatively and look at things with new eyes
    * MUST HAVE – vehicle asset recovery experience in Scotland, England and Wales
    * A good understanding of legal services would be good, but is not a deal breaker
    * Ability to use initiative
    * Actively involved with NaVCIS and the FLA

    Your Essential Skills:

    * Previous experience in a FCA/FSA regulated consumer collections environment
    * Significant team management experience in a volume customer facing environment
    * An in-depth knowledge of early collections, particularly in relation to the appropriate use of forbearance
    * Proven leadership skills, particularly in a fast moving, empowered environment
    * A proven ability to design, implement and manage complex customer service & collections functions
    * High levels of experience in developing and implementing new processes, technologies and team structures
    * Experience of the preparation and analysis of Management Information and the ability to analyse information, and implement improvement strategies as a part of that analysis
    * High levels of people management skills, with a proven track record of managing team and functional changes
    * Proven track record of creating and maintaining high performing, productivity focused teams, in a Contact Centre environment, whilst maintaining the highest levels of compliance and quality.
    * Excellent written and verbal communication skills combined with the ability to network and build effective internal and external relationships at all levels
    * Experience and competence in dealing with disciplinary, grievance and performance processes
    * Experience working within the motor finance industry

    For a full job description call Vicky Mayhew 01279713900 or send your CV to vicky@thcrecruitment.co.uk

Apply for this job

Job Title

Reference Number

Contact Name

Contact Email Address

Upload your CV